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These account closure terms explain how Spinjoys Casino processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany spinjoys.com.de. The goal is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Coverage of These Account Closure Terms
These terms govern Spinjoys Casino accounts belonging to users with a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements might be relevant. The scope covers closures made by you, closures I initiate for compliance or security reasons, and closures that result from a regulatory instruction. They function with my general terms and applicable law.
I might revise these closure terms now and then, but changes shall not impact a closure request already in progress unless the law mandates it. If any condition is unclear, get independent advice before submitting a request. The language of the operational account record stays English, but Germany users are able to contact my support team for explanations.
Affiliate Account Deactivation and Commission Consequences
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is complete. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Closure of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically void commissions that have already built up under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may retain unpaid commissions where the breach caused loss or regulatory exposure.
Pending Balances and Cashout Rights
A voluntary closure does not remove your right to cash out real-money funds not affected by a lawful restriction. After I close the account, I will determine the withdrawable balance and return it to a payment method that meets my verification checks. Germany users should ensure the payment method matches the original deposit source where possible. That reduces delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I complete required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you are due to pay any amount to Spinjoys Casino, I may set off that debt before releasing the remaining balance.
Requirements for Account Closure by Germany Users
You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have accepted. For Germany users, I may need assurance that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will finalize stern.de the closure. You stay liable for activity on your account until the closure is confirmed in writing.
Voluntary Account Closure Steps
To terminate your account by choice, send a written-down request using the contact details listed in my help centre. I request you to indicate your registered email address and the cause for closure so I can manage the request promptly. I may request a last identity check before carrying out the account closure. My support team will recognize the request and provide you a tracking number.
After I obtain a comprehensive request, I usually handle voluntary closure in five business days. If additional documents are necessary, the period may stretch. Do not start or access a new account during this period because that can delay the account closure. I will dispatch a confirmation email when the account has been shut down and no further play is possible.
Validation Steps Prior to Account Closure
Before I finalise a closure, I could ask you to provide a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this meets my obligation to keep accurate records and stop unauthorised access. I will not process a closure if the identity information you provided earlier clashes with the request.
Submit documents through the secure upload link I provide. I do not ask you to email sensitive files by unencrypted email. The verification step could add a short delay, but it is required to safeguard your funds and my platform. I retain verification records according to the retention rules detailed later in these terms.
Regulatory Closure and Mandatory Actions
I may be required to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I might act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will tell you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Data Retention After Account Deletion
After your account is terminated, I retain certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods follow applicable legal requirements and my internal schedule. I limit access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may store records of the closure determination, the reason code, and communication with the user. This helps me demonstrate the closure was handled correctly. You may make a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention requirement.
Reopening and After-Closure Restrictions
A closed account is not automatically reopened. If you reconsider after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may assess the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.